Help Desk Engineer Salary Novembre 7, 2020 – Posted in: Education
Desktop support specialists are 2.1% less likely to earn a Master’s Degree and 0.6% less likely to graduate with a Doctoral Degree. In this section, we take a look at the annual salaries of other professions. On average, the desktop support specialists annual salary is $7,482 lower than what help desk engineers make on average every year. An IT Help Desk Technician is responsible for providing technical support and assistance. They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again. IT technical support staff diagnose and solve software and hardware problems for computer users. Some of the roles and responsibilities of an IT help desk include providing stakeholders of a business with the data they need to make support decisions around asset allocation, budgeting, scheduling, and all processes.
- The highest help desk engineer annual salary stems from the finance industry.
- These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users.
- While it’s true that most help desk engineers have a college degree, it’s generally possible to become one with only a high school degree.
- A new client of your company has commissioned a project to create a private social media app.
- Typically, smartsourced help desk representatives don’t get the opportunity to familiarize themselves with your business, resulting in limited integrating potential in your company and the inability to offer overall business process support.
- Browse through our resume examples to identify the best way to word your resume.
In contrast, help desk engineers make the biggest average salary of $67,498 in the finance industry. But if you’re interested in companies where you might earn a high salary, help desk engineers tend to earn the biggest salaries at Bain & Company, Booz Allen Hamilton, and Cognizant. At Booz Allen Hamilton, help desk engineers earn an average of $83,961, while the average at Cognizant is $72,586. You should take into consideration how difficult it might be to secure a job with one of these companies. FieldEngineer can provide your business with a certified IT help desk engineer. IT help desk certifications mainly include college courses or apprenticeships.
Enhance Your Technical & Customer Service Skills with a Diverse Client Base
An IT help desk engineer can expect to earn something between $55,000-$65,000 annually. Depending on the company, IT help desk engineers can also work per hour. At FieldEngineer, we vet all our IT help desk engineers according to skills and certifications, ensuring we find you the right person for the job. An IT help desk is essentially a tool to help organize customer queries and complaints. It uses ticketing services that assign customers to the right person to help.
Who does an IT Help Desk Technician work with?
IT Help Desk Technicians work with Desktop Support Engineers to adequately provide their clients with satisfactory service, no matter their problem. Desktop Service works in tandem with IT Service, as one needs the other to perform at its best quality.
To do this, we need a team of IT professionals who are passionate about helping others and solving problems. We’re looking for a service desk engineer to join our team and provide help desk engineer level 1 support to our customers. The ideal candidate will have excellent customer service skills, as well as experience troubleshooting hardware, software, and networking issues.
Become a Help Desk Engineer
Engineers follow up on issue status and update information on the same. If they receive any feedback or suggestions, from clients, they pass them on to the appropriate departments.
Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence. They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables. An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes. In general, desk support technicians study at similar levels of education than help desk engineers. They’re 2.8% less likely to obtain a Master’s Degree while being 0.6% less likely to earn a Doctoral Degree. On average, desktop support specialists reach similar levels of education than help desk engineers.
Service Desk Engineer Work Environment
Unfortunately, even when things work out there is generally not much reward. For example, many colleges and universities are implementing service desks to a “one-stop shop” to accommodate students with class enrollment and financial aid services, as well as answer, direct, or escalate general inquiries. For example, if your printer wasn’t working, you would call a help desk.
What are technical skills for help desk?
The most common important skills required by employers are Microsoft Windows, MS Office, Detail Oriented, Ticketing Systems, Active Directory, Collaboration and Desktop Support.